Verity's story

After achieving a BSc in Sports Therapy, I began my career teaching Reformer Pilates sessions, alongside working in sport performance, including roles within the Premier League and Academy Football.

Through my teaching, educating my classes on movement and their bodies was my greatest joy. We should all be able to feel movement and be empowered on the why.

In recent years, I have managed a falls prevention service in Hertfordshire, making sure care providers have everything they need to prevent and manage falls and frailty. I have educated care providers on the importance of movement for health and wellbeing, delivered falls and frailty education, and taught staff how to deliver exercise.

This work has shown me the power of education to change attitudes and inspire individuals to do more, to do it safely, and to improve their independence and quality of life.

I have undergone comprehensive Pilates training, both mat and reformer, including personal practice and supervised teaching.

Everything I've learned along the way led me to start the EASE Collective.

EASE is about helping you move with less pain, more confidence and more ease in your everyday life. It's a collective because it brings everything together in one place: Pilates, sports therapy, massage, falls prevention and bone health. Choose one, or build your own collective of sessions.

It's all built on education, empowerment and learning through movement. Whatever you come to me for, my aim is the same: to help you understand your body and move better, every day.

For more information or to discuss how I can support you, please get in touch.

Privacy Policy

1. Who We Are
The EASE Collective is a sole-practitioner service operated by Verity Forbes. ICO Registration Number: [add once registered].

2. The Information We Collect
We collect: contact details (name, email, phone); relevant health and medical information; information relating to physical ability, mobility, balance and general wellbeing; emergency contact details; session notes and observations; payment records (no card details stored).

3. How We Collect Information
Through our secure online booking and intake system (MassageHub); through information you provide verbally; through session notes recorded in MassageHub; through our progress tracking tool, using initials only.

4. Why We Collect Information
To assess suitability for EASE Collective services; to deliver safe and appropriate sessions; to monitor progress and adapt your plan; to meet legal record-keeping requirements; to contact you regarding appointments or safety concerns.

5. Legal Basis for Processing
Under UK GDPR, we process your data under Article 6 (Contract) and Article 9 (Provision of health care or treatment — special category data).

6. How Your Information Is Stored
Intake forms: MassageHub. Session notes: MassageHub. Progress tracking: our Progress Tracker tool, recording only your initials alongside outcome measures (e.g. Berg Balance Score, FES-I, Timed Up and Go, goal-setting progress, pain level, and main falls risks identified via MFRA). This data is stored locally on Verity's device and is never transmitted to a server or third party. Devices protected with multi-factor authentication and full-disk encryption. Access restricted to Verity only. Progress summaries generated from this tool contain only your initials — never your full name or other identifying details — and are sent to you from our EASE email address so you can review your own progress.

7. Sharing Your Information
We do not share your information unless required for safeguarding or serious risk concerns, required by law, or you request that we share information with another professional.

8. How Long We Keep Your Information
Adults: 7 years from last contact. Children: until age 18, then 7 years. Enquiries that do not become clients: 12 months. Financial records: 6 years. After these periods, records are securely deleted.

9. Your Rights
You have the right to access your data, request correction, request deletion (where appropriate), request a copy of your notes, and make a complaint to the ICO.

10. Contact Us
Email: hello.ease@outlook.com. ICO: ico.org.uk

11. Communication Methods
By engaging with the EASE Collective, you agree that we may contact you using the details you provide, including text messages for appointment reminders, schedule updates and important notifications, and emails for appointment confirmations, progress reports, session summaries and administrative information. These communications form part of the service you have booked and are necessary for safe and effective delivery. If you have agreed to it, you will also receive EASE Collective updates and information by email. You may update your communication preferences at any time by contacting us.

12. Modification of This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cancellation Policy

The EASE Collective operates a clear and fair cancellation policy to ensure that session time is used effectively and that appointments remain available for all clients.

Free cancellation: You may cancel or reschedule your session up to 24 hours before the scheduled start time at no charge.

Late cancellation (within 24 hours): If you cancel within 24 hours of your session, the full session fee is payable.

Missed appointments: If you do not attend your session without prior notice, the full session fee is payable.

Late arrival: If you arrive late, your session will still end at the scheduled time so that subsequent appointments are not affected. The full session fee remains payable.

Therapist discretion: The EASE Collective reserves the right to waive or reduce cancellation fees at the therapist's discretion, for example in cases of illness or emergency.

Block bookings: For clients on a block booking, a late cancellation or missed appointment uses up one session from the block — the remaining sessions are unaffected.

How to Cancel or Reschedule
You can cancel or reschedule by text message, email, or directly through your MassageHub booking account. Please ensure you receive confirmation of your cancellation.

Terms & Conditions

Website Use & Acceptance of Terms
This website is owned and operated by the EASE Collective. These Terms & Conditions outline the terms under which you may use our website and the services offered by the EASE Collective. By accessing or using this website, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.

Who Can Use This Website
This website is intended for individuals aged 18 and over, or for adults booking on behalf of an older family member. By using this website, you confirm that you have the legal capacity to enter into bookings, make payments and agree to these Terms & Conditions.

1. About the EASE Collective
The EASE Collective provides personalised sessions focused on improving mobility, strength, balance, confidence and overall wellbeing. All sessions are tailored to the client's goals and abilities.

2. Booking & Payment
Session prices vary by service, session length and specialist programme, and are shown on the price list. Block bookings (5 or 10 sessions) must be paid in full at the time of purchase and are non-transferable. Prices are listed on this website and the EASE Collective reserves the right to update pricing at any time.

3. Cancellation & Rescheduling
A minimum of 24 hours' notice is required to cancel or reschedule. Sessions cancelled with less than 24 hours' notice will be charged in full. If you arrive late, the session will still end at the scheduled time. If the EASE Collective needs to cancel or reschedule a session, you will be contacted as soon as possible and will not be charged twice.

4. Health & Safety
You must inform the EASE Collective of any medical conditions, injuries or changes in health. The EASE Collective may decline or postpone sessions if participation is deemed unsafe, and is not liable for injuries resulting from failure to disclose relevant health information. The EASE Collective is not liable for injury arising from participation in a session, except where caused by the EASE Collective's negligence.

5. Client Responsibilities
Follow guidance during sessions, wear appropriate clothing and footwear, and use equipment safely and as instructed.

6. Our Responsibilities
Provide safe, professional sessions tailored to your needs, maintain a clean, accessible space, and keep your personal information confidential.

7. Refunds
Refunds are not offered for completed sessions. Block bookings are non-refundable once started.

8. Venue Access
Please arrive no more than 5 minutes before your session. Children must not enter the space unless agreed in advance.

Ownership of Intellectual Property
All content on this website, including text, images, graphics, logos and any other materials, is the exclusive property of the EASE Collective. All intellectual property rights are fully reserved.

Indemnification
You agree to indemnify and hold the EASE Collective harmless from any demands, losses, liabilities, claims or expenses (including legal fees) made by any third party due to or arising from your use of the website or any services provided by the EASE Collective.

Limitation of Liability
To the maximum extent permitted by law, the EASE Collective shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our services, including errors or inaccuracies in website content, personal injury or property damage resulting from participation in sessions, or unauthorised access to personal information stored on our systems.

9. Changes to These Terms
The EASE Collective may update these Terms & Conditions at any time. Changes will be posted on this website and take effect immediately.

For details on how your personal information is collected, used and stored, please see our Privacy Policy.

Full price list